Yes. Contact us to discuss a home visit and the vet who would provide it. We can also explain how cremation can be arranged afterward.
What is cremation?
Cremation is a way to care for a pet who has passed away. It uses heat, and your pet's ashes can be returned if your chosen service includes this.
My pet has passed away at home. What should I do?
We're sorry for your loss. Call your provider for help with pickup or bringing your pet in. If you are unsure whether your pet has passed away, call a vet right away.
How much will it cost?
We can help you understand the full cost before you decide. Ask what your chosen service includes, such as pickup, an urn, keepsakes, and returning your pet's ashes.
When will I get my pet's ashes back?
We know waiting can be difficult. Timing depends on the service and location. The team caring for your pet can tell you when to expect their ashes and how you'll be notified.
Can I have a paw print or another keepsake?
A paw print or a small clipping of fur can be a way to remember your pet. Ask before cremation or aquamation so the team can explain what is available and any cost.
Do I have to have my pet cremated through my Vets?
No. You have the right to choose the final journey for your pet, like you would with a family member. Where you choose to have your pet cremated is completely your choice and you don’t have to use the standard service provided by your Vets.
Can you collect my pet from my local Vets?
Yes we can. Once you have contacted us to arrange your pet’s Individual Cremation, all you need to do is let your Veterinary Practice know that a member of the Legacy Pets Team will be collecting your pet on your behalf.
How will my pet be handled?
We have a dedicated team of animal lovers who will handle your pet with the utmost care. If your pet of a large size, we will always have enough team members to handle them carefully and with respect.
How do I know what I receive back is my pet?
We only carry out Individual Cremations here at Legacy Pets, which means that each pet that is in our care are cremated on their own. We also have strict protocol in place so that your pet can be identified by our team throughout the entire process.
Can I attend my pet’s cremation?
You are able to bring your pet to our Crematorium and say goodbye in our dedicated Quiet Room. However due to health & safety regulations, only trained members of our team can be present during the cremation process.
Can I talk to you after the cremation of my pet?
We will always be here to help. We have a friendly team who are happy to talk to you about how you may be feeling after your pet’s cremation.
Should I feel bad about planning in advance?
Absolutely not. We urge families to plan in advance where possible. We know that if you feel rushed or aren’t given the time you need to process what may be happening, you may look back and regret the decisions you made.